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AI in IMP

AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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AI features

AI Translator AI SupportPREMIUM AI ReceptionistPREMIUM AI IntakePREMIUM Plans & pricing →

Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

All roles

Who uses IMP

For your team For interpreters For clients

Roles in IMP

Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

Resources

Learn IMP your way

Help videos, the blog, the changelog, and a glossary of interpreting terms.

All resources

Learn

Help videos Interpreting Glossary Blog Changelog Security & compliance All resources →

For Interpreters

For Interpreters Get the app

Need an interpreter?Book directly with our agency, FIA ↗

Pricing About

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

Configure

Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

PremiumAI Receptionist AI Intake AI Support +$99/mo →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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By Industry

Healthcare Legal Education Government Insurance Business All industries →

By Use Case

Agency Management Remote Interpreting On-Site Interpreting Interpreter Payroll Switching to IMP

By Language

Spanish ASL Mandarin Arabic French Korean All languages →

Roles and access

For clients

Hospitals, schools, and offices get their own portal to request interpreters, follow appointments, and pay invoices. Each person signs in with their own role.

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Client portalClearwater Family Health

Limited RequestorSends a request
Waiting for approvalHeld for the Account Admin
Account AdminApproves it
Your agencyBooks and confirms the interpreter

An example approval

Three client roles

Set for each person on the account.

Account Admin

Requests interpreters, and approves or turns down requests from Limited Requestors on the Approvals tab.

Requestor

Requests interpreters and follows their requests.

Limited Requestor

Requests interpreters. Each request waits for an Account Admin to approve it before it reaches your agency.

In the client portal

Client roles see only their own account.

Request an interpreterThe request form sends the details your agency needs.
Follow appointmentsSee where each request stands.
Pay invoicesInvoices sent from IMP can be paid by card in the portal.
Leave notesNotes to your agency, attached to the job.

Client questions

Something else? Bring it to the demo.

Can clients see other organizations?

No. Client roles see only their own account.

How does approval work?

Requests from Limited Requestors wait on the Account Admin's Approvals tab. Once approved, they reach your agency like any other request.

Can clients pay online?

Yes. Invoices sent from IMP can be paid by card in the client portal.

Does each person need their own login?

Yes. Each person on the account signs in with their own login and role.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demo See pricing

For clients

Three client roles

In the client portal

Client questions

Also in roles

For your team

For interpreters

Payments

Bring a real request to the demo