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AI in IMP

AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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AI features

AI Translator AI SupportPREMIUM AI ReceptionistPREMIUM AI IntakePREMIUM Plans & pricing →

Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

All roles

Who uses IMP

For your team For interpreters For clients

Roles in IMP

Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

Resources

Learn IMP your way

Help videos, the blog, the changelog, and a glossary of interpreting terms.

All resources

Learn

Help videos Interpreting Glossary Blog Changelog Security & compliance All resources →

For Interpreters

For Interpreters Get the app

Need an interpreter?Book directly with our agency, FIA ↗

Pricing About

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

Configure

Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

PremiumAI Receptionist AI Intake AI Support +$99/mo →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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By Industry

Healthcare Legal Education Government Insurance Business All industries →

By Use Case

Agency Management Remote Interpreting On-Site Interpreting Interpreter Payroll Switching to IMP

By Language

Spanish ASL Mandarin Arabic French Korean All languages →

Industries

For agencies that serve businesses

Staff meetings, onboarding, trainings, and conferences need interpreters across sites and time zones. IMP keeps each company's locations, requests, and invoices straight.

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Eastern (ET)All-hands meetingASL team of two, 10:00 AMHeadquarters

Central (CT)Safety trainingSpanish, onsite, 7:00 AMDistribution center

Pacific (PT)New-hire onboardingASL, by video, 1:00 PMWest office

An example company with three sites, each job in its own time zone

Every kind of workplace request

Meetings and all-hands

Long meetings as team jobs, onsite or by video.

HR and onboarding

Interviews, orientations, and one-on-ones.

Training and safety

Recurring sessions for each shift, in the languages your workforce speaks.

Conferences and events

Several interpreters and services on one event, including CART.

Many sites, set up your way

Give each site its own account with its own rates and users, or keep one account for the company and add a custom field for the site or department.

Each job carries its own time zone, so a 7:00 AM shift in Dallas stays 7:00 AM
Recurring series for weekly trainings or standing meetings
Company staff request in their own portal, and a manager can approve requests before they reach you

Time zone on each jobExample

Eastern (ET)All-hands, 10:00 AM

Central (CT)Safety training, 7:00 AM

Pacific (PT)Onboarding, 1:00 PM

Jobs use your agency's time zone unless you set another.

The Place a call window: call types OPI, VRI, and AI OPI, a language search, a category, Start Video Call, and a mic, camera, and speaker test

Remote meetings, two ways

Start a video or phone call from IMP, or book an interpreter to join the meeting on the company's own video platform.

VRI, OPI, and AI OPI from the Place a call window, billed per minute
Third Party Platform is a delivery type on interpreter profiles, for meetings hosted on the client's own video tool
Overflow coverage can offer a live call to the IMP Interpreter Network after your delay

Billing a company expects

A rate card for each company with minimums and rounding, after-hours rates that bill only the minutes outside your business hours, and a month of invoices at once, one per account.

Custom fields for a cost center or purchase order number
Card payments in the portal, to your own Stripe account
Or send through QuickBooks Online

Cleared for corporate work

Corporate is one of the settings each interpreter can be cleared for.

CorporateInsuranceCommunityGovernmentMedicalLegal

Default rates with minimums, 15-minute rounding, and cancellation rules — Default rates, in Settings

Business questions

Something else? Bring it to the demo.

Does IMP handle business meetings onsite and remote?

Yes. Book onsite interpreters, start VRI and OPI calls from IMP, or book an interpreter to join the company's own video platform.

Which languages does it handle?

Spoken and signed languages. ASL, CDI, CART, and TypeWell stay on video or onsite.

Can it handle several locations?

Yes. Give each site its own account, or use one account with a custom field for the site. Each job carries its own time zone.

How is billing handled for companies?

A rate card for each company prices each job, invoices go out by account, and interpreter pay stays separate.

Can company managers approve requests?

Yes. Requests from Limited Requestors wait for the company's Account Admin to approve them.

What if no interpreter is available for a live call?

Overflow coverage can offer the call to the IMP Interpreter Network after your delay: ASL on video, Spanish and French on video and phone.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.