Help videos Glossary Need an interpreter? ↗
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AI Support

A help desk for your clients and interpreters. It answers chat questions straight away and drafts ticket replies for your team to approve.

Part of Premium, $99 a month
Book a demoSee pricing
HelpLakeside Pediatrics portal
ClientHow do I request an interpreter?
AI SupportUse the request form in your portal: choose the language, date, and place, and send it. Your agency confirms who's coming.
ClientThanks. Can someone call me about a change to Thursday?
AI SupportI've passed that to the team as a ticket. They'll reply here.
TicketChange to Thursday's jobFrom Lakeside Pediatrics
AI draft

Thanks for letting us know. Could you share the new time and address? We'll update the job and confirm with your interpreter.

Sent

An example chat and ticket

Two ways it helps

Quick questions get answered in chat. Anything that needs your team becomes a ticket, and the reply waits for you.

Chat

Answered straight away

Clients and interpreters ask in their portal, day and night, and the answer goes straight to them.

  1. They ask
  2. AI Support answers
  3. Done
Tickets

Drafted, then approved

When a question needs a person, it goes to your team as a ticket. AI Support drafts the reply, and your team approves it before it goes out.

  1. Ticket opens
  2. AI drafts a reply
  3. Your team approves
  4. Reply sent

Who asks

The people your agency works with, in the places they already use.

C

Clients

In their portal: how to request, approve, or follow an appointment, and anything else that needs your team.

How do I approve a request?Can I change Thursday's job?
I

Interpreters

In their portal or app: offers, schedules, availability, and pay statements.

Where is my pay statement?How do I set my availability?

Example questions

Help for your own team, on every plan

Your staff can ask the IMP support assistant how to do something in IMP. If it can't solve it, it opens a ticket for the IMP team with the conversation attached.

The client and interpreter desk above is part of Premium. The assistant for your own team comes with every plan.

The IMP support assistant open beside the dashboard, offering help with scheduling, invoicing, members, calls, and billing
The IMP support assistant, inside IMP

AI Support questions

Something else? Bring it to the demo.

Who does AI Support answer?

Your clients and interpreters, in their portals.

Does it reply to tickets on its own?

No. On tickets it drafts a reply, and your team approves it before it goes out.

What about chat?

Chat answers go straight to the person asking, day and night.

What happens when it can't answer?

The question goes to your team as a ticket.

Which plan includes it?

The client and interpreter desk is part of Premium, $99 a month added to Standard. Every plan includes the support assistant for your own team.

Works with

AI Receptionist

Phone calls answered day and night, with drafts for your team.

Read more

AI Intake

Written requests turned into draft jobs for review.

Read more

Security and access

Separate logins, and each person sees only what their role allows.

Read more

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demoSee pricing