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Every step of the claims process

Claims, adjuster appointments, policyholder communication, and underwriting — capture claim and policy details on every job and bill the way insurance work runs.

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What matters in insurance

What matters most in insurance

Claim-level detail, insurance billing, and clean coordination.

Every step

Claims, adjuster appointments, policyholder calls, and underwriting.

Claim details

Claim numbers, policy IDs, and adjuster contacts on every job.

Insurance billing

Billing structures that match insurance workflows.

Qualified matching

Match the right interpreter to each claim and appointment.

Confidential

Isolated, role-based access for sensitive claim information.

Clean coordination

Coordinate adjuster and policyholder appointments cleanly.

Claim details on every job.

Capture claim numbers, policy IDs, and adjuster contacts so nothing gets lost between appointments.

Related features

The platform behind it

FAQ

Frequently asked questions

Can IMP schedule interpreters for claims and IME appointments?

Yes. You can schedule on-site interpreters for examinations, and route remote video or phone interpreting for interviews and recorded statements.

Which languages and modalities are supported?

100+ spoken languages plus ASL, across on-site, video, and phone.

How are interpreter qualifications and assignments tracked?

Interpreter profiles hold languages and credentials, and every assignment is recorded for accurate billing and records.

Does it handle billing across many claims?

Yes. Completed jobs turn into accurate client invoices and interpreter pay, with client and interpreter rates kept separate.

Can it cover urgent or last-minute requests?

Yes. On-demand video and phone interpreting cover urgent needs, with an overflow network as backup.

Get Started

Streamline claims interpreting

Book a demo and we'll set it up around your insurance clients.