Help videos Glossary Need an interpreter? ↗
NewOverflow coverage for live calls
Contact
Industries

For agencies that serve insurance work

Independent medical exams, statements, and adjuster visits, each tied to a claim. IMP keeps the claim number on the job and each carrier's billing separate.

Book a demoSee pricing

Every kind of claims request

Independent medical exams

Onsite, with interpreters cleared for medical and insurance work.

Statements and interviews

By phone or video, from IMP.

Adjuster visits

Onsite at a home, a shop, or a scene.

Claimant check-ins

Quick phone calls, billed per minute.

Claim details on each job

Add custom fields for what carriers ask for, like a claim number, a policy ID, or the adjuster's name. Put carrier-wide details on the account instead.

Claim numberPolicy IDAdjusterDate of loss

Example field names

Settings, Custom Fields: add custom fields to job creation, accounts, or interpreter profiles
Custom fields, in Settings

Cleared for insurance work

Insurance and Medical are both settings an interpreter can be cleared for, per language pair. Exams go to interpreters cleared for them.

InsuranceMedicalLegalCorporateCommunityGovernment
An interpreter's permissions: delivery types and the settings each language pair is cleared for
Cleared settings on an interpreter's profile

Billing by carrier, no-shows included

Set up each carrier as an account with its own rate card. When a claimant doesn't show, cancel with the No-Show Consumer reason, and the rate card's cancellation rules decide the charge.

  • Minimums, rounding, rush, and after-hours rates on each rate card
  • A month of invoices at once, one per carrier, each with a PDF
  • Interpreter pay stays separate from what carriers are billed
October invoices2 carriers
Example MutualINV-00041
$3,184.00
Harbor CasualtyINV-00042
$1,920.00

Example

The Place a call window: call types OPI, VRI, and AI OPI, a language search, a category, Start Video Call, and a mic, camera, and speaker test

Calls when the adjuster needs one

Start a phone or video call from IMP for a statement or a quick check-in: pick OPI or VRI, choose the language, and start.

  • Billed per minute
  • Overflow coverage can offer a live call to the IMP Interpreter Network after your delay: Spanish and French on video and phone, ASL on video

Insurance questions

Something else? Bring it to the demo.

Can IMP schedule interpreters for exams and adjuster visits?

Yes. Book onsite interpreters for exams and visits, and start phone or video calls from IMP for statements and check-ins.

Which languages does it handle?

Spoken and signed languages, onsite and remote. ASL stays on video or onsite.

Can we track claim numbers?

Yes. Add custom fields to jobs, like a claim number, a policy ID, or an adjuster.

How is billing handled across carriers?

Each carrier gets an account with its own rate card, invoices go out by account, and interpreter pay stays separate.

How are no-shows billed?

Cancel with the No-Show Consumer reason, and the rate card's cancellation rules decide the charge.

What about urgent calls?

Start a call from IMP, and if your interpreters are busy, overflow coverage can offer it to the IMP Interpreter Network after your delay.

Works with

Custom fields

Claim numbers, policy IDs, and adjusters on each job.

Read more

Invoicing and billing

Rate cards per carrier and cancellation rules.

Read more

Healthcare

Medical clearances and overnight dispatch.

Read more

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demoSee pricing