Scheduling, dispatch, billing, and payments in one system, built for interpreting.
However your agency works: by setting, by service, or by the languages you cover.
IMP keeps ASL on video or onsite, pairs Deaf interpreters with hearing interpreters on team jobs, and sends each job to interpreters with the credentials it needs. Frederick Interpreting Agency built it.
ASL on videoNever on phone or AI callsTest the camera firstIMP won't put an ASL, CDI, CART, or TypeWell request on a phone call or an AI call. The call window only offers them on video, with a second check behind it.
A signed language needs a picture. Keeping it off audio-only calls isn't a setting someone has to remember.
RID's Standard Practice Paper on team interpreting ties the decision to team to four things. Some contracts set a threshold; two hours is common.
In IMP, a team job keeps two or more interpreters on one appointment. Your agency decides when to team.
Example team job
RID's 2025 Professional Practice Paper on Deaf interpreters describes what a Deaf interpreter is, explains the CDI credential, and notes the shortage of certified Deaf interpreters.
Example team job
When ASL goes over video, the picture has to carry the language.
The ADA rules for video remote interpreting (28 CFR 35.160(d) and 36.303(f)) call for real-time, full-motion video, a picture large enough to show the interpreter's face, arms, hands, and fingers, clear audio, and staff trained to set it up quickly.
The NAD and Deaf Seniors of America's minimum standards for VRI in medical settings, and the NAD's 2022 position on VRI in courts, treat VRI as a fallback when a qualified onsite interpreter isn't available.
The video frame is an illustration. The requirements come from the rules cited above.
Each interpreter's profile holds their credentials, and each language pair, like English and ASL, carries the settings they're cleared for.
Your team sets these. Interpreters can't change them.
Overflow coverage can offer a live ASL video call to the IMP Interpreter Network after a delay you set. Your own interpreters keep the call too, and whoever accepts first takes it.
Overflow coverageSomething else? Bring it to the demo.
No. IMP keeps ASL, CDI, CART, and TypeWell on video or onsite. The call window only offers them on video.
Yes. CDI is on the credential list, and a team job can pair a Deaf interpreter with a hearing ASL interpreter.
RID ties it to the length and complexity of the assignment, the needs of the people served, the dynamics of the setting, and avoiding repetitive stress injuries. Some contracts set a threshold, often two hours. Your agency decides.
The NAD and Deaf Seniors of America standards treat VRI as a fallback when a qualified onsite interpreter isn't available, and the ADA rules set quality requirements for the video.
NIC, CDI, CI, CT, CSC, SC:L, BEI I to V, and more.
Overflow coverage can offer a live ASL video call to the IMP Interpreter Network after your delay.
We'll book it in IMP with you, start to finish.