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AI in IMP

AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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AI features

AI Translator AI SupportPREMIUM AI ReceptionistPREMIUM AI IntakePREMIUM Plans & pricing →

Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

All roles

Who uses IMP

For your team For interpreters For clients

Roles in IMP

Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

Resources

Learn IMP your way

Help videos, the blog, the changelog, and a glossary of interpreting terms.

All resources

Learn

Help videos Interpreting Glossary Blog Changelog Security & compliance All resources →

For Interpreters

For Interpreters Get the app

Need an interpreter?Book directly with our agency, FIA ↗

Pricing About

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

Configure

Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

PremiumAI Receptionist AI Intake AI Support +$99/mo →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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By Industry

Healthcare Legal Education Government Insurance Business All industries →

By Use Case

Agency Management Remote Interpreting On-Site Interpreting Interpreter Payroll Switching to IMP

By Language

Spanish ASL Mandarin Arabic French Korean All languages →

Languages

Mandarin interpreting, managed in IMP

Book Mandarin interpreters onsite or remote, sent to those cleared for each setting. Overflow coverage does not include Mandarin today, so live calls stay with your own interpreters.

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Language pairEnglish and Mandarin

OnsiteYour interpreters
Scheduled video and phoneYour interpreters
Live VRI and OPI callsYour interpreters
Overflow coverageNot covered today

Cleared settings on a profile

MedicalLegalEducationCorporate

An example interpreter profile and how calls are covered

Where Mandarin requests come from

Examples of the work, and the settings interpreters can be cleared for.

Medical visits

Onsite, or by video.

Legal and immigration

Interpreters cleared for legal work.

Schools and universities

Family conferences and student services.

Business meetings

Onsite or by video.

Mandarin is not Cantonese

They are different spoken languages. Make sure each request says which one, and keep each as its own language pair on interpreter profiles.

1Separate language pairs for Mandarin and Cantonese
2A custom field on the request form if clients mix them up
3Custom rosters for each

Live calls stay with your team

Overflow coverage doesn't include Mandarin today. Live Mandarin calls ring your own interpreters. Other spoken languages can be added in writing when interpreters are available.

Overflow coverage

Overflow coverage today

ASLVideo only

SpanishVideo and phone

FrenchVideo and phone

Other languagesAdded in writing when interpreters are available

The Place a call window: call types OPI, VRI, and AI OPI, a language search, a category, Start Video Call, and a mic, camera, and speaker test

Start a Mandarin call from IMP

Search for Mandarin in the call window, pick video or phone, and start. Calls are billed per minute.

AI OPI, the machine translation option, handles routine spoken-language calls. Ask us about your languages.

Mandarin questions

Something else? Bring it to the demo.

Does overflow cover Mandarin?

Not today. Overflow covers ASL on video, and Spanish and French on video and phone. Other spoken languages can be added in writing when interpreters are available.

How do we keep Mandarin and Cantonese apart?

Keep each as its own language pair on interpreter profiles, so offers only reach interpreters who work in the one requested.

Can Mandarin interpreters work remotely?

Yes. Book scheduled video or phone jobs, or have them take live calls in IMP.

How does IMP decide who gets a Mandarin offer?

By language pair, credentials, delivery type, and the settings each interpreter is cleared for.

How are Mandarin calls billed?

Calls placed through IMP are billed per minute on either plan.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.