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AI in IMP

AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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AI features

AI Translator AI SupportPREMIUM AI ReceptionistPREMIUM AI IntakePREMIUM Plans & pricing →

Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

All roles

Who uses IMP

For your team For interpreters For clients

Roles in IMP

Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

Resources

Learn IMP your way

Help videos, the blog, the changelog, and a glossary of interpreting terms.

All resources

Learn

Help videos Interpreting Glossary Blog Changelog Security & compliance All resources →

For Interpreters

For Interpreters Get the app

Need an interpreter?Book directly with our agency, FIA ↗

Pricing About

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

Configure

Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

PremiumAI Receptionist AI Intake AI Support +$99/mo →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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By Industry

Healthcare Legal Education Government Insurance Business All industries →

By Use Case

Agency Management Remote Interpreting On-Site Interpreting Interpreter Payroll Switching to IMP

By Language

Spanish ASL Mandarin Arabic French Korean All languages →

Languages

French, with backup on live calls

Book French interpreters onsite or remote, and let overflow coverage offer live French calls to the IMP Interpreter Network when your own French interpreters are busy.

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Language pairEnglish and French

OnsiteYour interpreters
Scheduled video and phoneYour interpreters
Live VRI and OPI callsYour interpreters
Overflow coverageIMP Interpreter Network, video and phone

Cleared settings on a profile

MedicalLegalGovernmentCommunity

An example interpreter profile and how calls are covered

Where French requests come from

Examples of the work, and the settings interpreters can be cleared for.

Medical visits

Onsite, or by video when that fits the visit.

Immigration and legal

Interpreters cleared for legal work.

Government services

Benefits offices and public agencies.

Community programs

Nonprofits and resettlement services.

A smaller roster, backed up

Many agencies have fewer French interpreters than Spanish ones, so one busy afternoon can leave a live call waiting.

1Overflow coverage offers live French calls on video and phone after your delay
2Your own interpreters can take remote jobs from anywhere
3Sort offers by distance for onsite work

Backup on live calls

When every French interpreter on your team is busy, a live French call that rings past your delay can be offered to the IMP Interpreter Network on video and phone. Your own interpreters keep the call too.

Overflow coverage

Overflow coverage today

ASLVideo only

SpanishVideo and phone

FrenchVideo and phone

Other languagesAdded in writing when interpreters are available

The Place a call window: call types OPI, VRI, and AI OPI, a language search, a category, Start Video Call, and a mic, camera, and speaker test

Start a French call from IMP

Search for French in the call window, pick video or phone, and start. Calls are billed per minute.

AI OPI, the machine translation option, handles routine spoken-language calls. Ask us about your languages.

French questions

Something else? Bring it to the demo.

Does overflow cover French?

Yes. After your delay, a live French call can be offered to the IMP Interpreter Network on video and phone.

Can a French interpreter work remotely?

Yes. Book a scheduled video or phone job, or have them take live calls in IMP.

Which settings can a French interpreter be cleared for?

The same settings as any language pair, like Medical, Legal, Government, and Community.

How does IMP decide who gets a French offer?

By language pair, credentials, delivery type, and the settings each interpreter is cleared for.

How are French calls billed?

Calls placed through IMP are billed per minute on either plan.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.