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AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

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Who uses IMP

For your team For interpreters For clients

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Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

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Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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Industries

For agencies that serve legal work

Depositions, hearings, and attorney-client meetings need an interpreter cleared for legal work, the case details on the job, and billing that follows the contract.

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JobDeposition, ASLTue, Oct 13, 10:00 AM to 1:00 PM

DIAT

Team of twoDeaf interpreter (CDI) and ASL interpreter

Cleared for LegalCDISC:L

Custom fields

Case number: 24-CV-1182
Court: Circuit Court
Attorney: J. Rivera, for the plaintiff
Room: Conference room B

An example job with your own custom fields

Every legal setting

Depositions

Booked ahead, often long, often with a team.

Court hearings

Onsite, with interpreters cleared for court work.

Attorney-client meetings

Onsite, by video, or by phone.

Immigration interviews

Spoken languages and ASL, onsite or remote.

Cleared for legal and court work

Each language pair carries the settings an interpreter is cleared for, with Legal and Court listed separately. Legal jobs go to interpreters cleared for them, with the credentials the job needs.

LegalCourtGovernmentSocial servicesMedicalCommunity

SC:LCDINICBEI I to V

Your team sets clearances and credentials. Interpreters can't change them.

An interpreter's permissions: delivery types and the settings each language pair is cleared for — Cleared settings on an interpreter's profile

Teams for long proceedings

A team job keeps two or more interpreters on one appointment. Pair a Deaf interpreter with an ASL interpreter, or schedule a team for a long hearing.

RID's professional practice paper on Deaf interpreters explains what a Deaf interpreter adds to a team and what the CDI credential means.

Each interpreter on the team is confirmed on the same job
Buffers flag an interpreter already booked elsewhere at that time

Hearing, ASLThu, Oct 15, 9:00 AM to 4:00 PMTeam

DIDeaf interpreter, CDIATAlicia Tran, NICCAChris Anand, NIC

Example team job

Cancellations, billed the way your contract says

Hearings move. Cancelling asks for a reason, like an untimely or same-day cancellation, and each account's rate card decides the charge.

Cancellation rules by notice, like the full fee inside 48 hours
A rate card for each court or firm, with minimums and after-hours rates
Invoices by account, with a PDF for each

Invoicing and billing

Cancel reasons: appointment made in error, change of address, unable to fill, emergency, no-show consumer, no-show interpreter, not necessary now, untimely cancellation, same day cancellation, time changed, weather billable, weather unbillable, other — Cancel reasons in IMP

Case details stay with the case

Add the fields each legal job needs, and control who sees them.

Settings, Custom Fields: add custom fields to job creation, accounts, or interpreter profiles — Custom fields, in Settings

Privacy in the details

Offers show only the details you choose until an interpreter is confirmed.
Job offers pushed to interpreters leave out the client's name.
Each firm or court sees only its own account.

Legal questions

Something else? Bring it to the demo.

Can IMP track legal and court clearances?

Yes. Each language pair on a profile carries the settings the interpreter is cleared for, with Legal and Court listed separately, alongside credentials like SC:L and CDI.

Can we record case numbers and courts?

Yes. Add custom fields to jobs, like a case number, a court, or an attorney contact.

Does it handle teams?

Yes. A team job keeps two or more interpreters on one appointment, including a Deaf interpreter working with an ASL interpreter.

How are late cancellations billed?

Cancelling asks for a reason, and the account's rate card applies its cancellation rules, like the full fee inside 48 hours.

Does it handle onsite and remote legal interpreting?

Yes. Book onsite interpreters, and start VRI and OPI calls from IMP when a proceeding allows it.

Can it schedule around hearing times?

IMP flags conflicts. When you broadcast, a job at the same time is flagged red, and one inside your buffer gets a yellow warning.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.