Field Notes
Running an interpreting agency, in practice
Writing from inside a working agency — scheduling, dispatch, billing, and the operational decisions that keep interpreters and clients happy.
Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
Writing from inside a working agency — scheduling, dispatch, billing, and the operational decisions that keep interpreters and clients happy.
IMP is built inside a working, Deaf-owned interpreting agency. That changes what gets built, what gets fixed first, and what "accessible" actually means.
Read the post →Evening jobs and short-notice bookings cost more to fill. Here’s how agencies structure those premiums — adders vs. multipliers, stacking rules, and the policies that keep invoices defensible.
Read →Scheduling interpreters is not scheduling meeting rooms. Here are the failure modes that separate real dispatch software from a calendar with a login page.
Read →Video and phone interpreting solve different problems. The first question is always whether a signed language is involved — after that, it’s about context, length, and logistics.
Read →A four-week parallel-run playbook: what to export, in what order, when to cut invoicing over, and when to finally turn the old system off.
Read →Book a demo and we'll walk you through the platform.