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Invoicing and billing

Rate cards price each job the same way, and invoices go out by account through IMP, QuickBooks Online, or Stripe.

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JobASL, onsite, Thursday5:00 to 7:00 PM, Lakeside Pediatrics
$80 an hour2-hour minimumAfter hours +$20Rush under 48 hours +$10
Base rate2 hours at $802-hour minimum met
$160.00
After hours1 hour after 6:00 PM at $20Only the minutes outside business hours
$20.00
RushBooked 30 hours ahead, 2 hours at $10Inside the 48-hour rush window
$20.00
Total$200.00
Added to the Lakeside Pediatrics invoice

An example rate card and job

How IMP finds the rate

Rate cards are the only source of job pricing. For each job, IMP checks four places in order and uses the first card it finds.

  • Give a client its own card, and it overrides your defaults.
  • Set a card for one language, or one for all languages.
  • No card anywhere means no charge, so set an agency default for each language.
  1. 1
    Lakeside Pediatrics' card for ASLAccount, this language
    None set
  2. 2
    Lakeside Pediatrics' card for all languagesAccount, all languages
    None set
  3. 3
    Your agency card for ASLAgency, this language
    Found, used
  4. 4
    Your agency card for all languagesAgency, all languages
    Not needed

Example: Lakeside Pediatrics has no card of its own, so the ASL job uses your agency's ASL card.

Rules that price the work

Everything on a rate card, and the math IMP does with it. Examples use made-up numbers.

Default rates for each language you book

Standard rates, minimums, rounding, and cancellation rules per language, applied when a client has no card of its own.

Default rates: ASL standard at $79.50 an hour and spoken language standard at $69.00, each with a two-hour minimum, 15-minute rounding, and a cancellation rule

Minimums and rounding

A 2-hour minimum and rounding up to the next 15 minutes, for example.

Actual time1h 50mBilled2h

After hours

Only the minutes outside your business hours get the after-hours rate.

Rush

Short-notice jobs pick up a rush rate inside the window you set.

48-hour rush windowBooked 30 hours ahead

Holidays

The eleven federal holidays are built in. Choose which you observe and add your own.

November
123456789101112131415161718192021222324252627282930
Thanksgiving marked

Cancellations, conference, daily, and mileage

Cancellation rules by notice, conference and daily rates, and mileage, all on the same card.

100% inside 48 hoursConference rateDaily rateMileage

Templates you apply in one click

Save a rate card as a template, then apply it to any account.

Rate card templates: On-Site Interpreting for ASL at $85 an hour with a two-hour minimum, with Edit, Apply, and Delete

Invoices, sent your way

Pick a delivery method in Settings, under Invoicing. Invoices go out by account.

  1. IMPEmail from IMPThe client pays in the client portal.
  2. QuickBooks OnlinePush to QuickBooksQuickBooks sends it and takes payment. The status syncs back to IMP.
  3. Stripe InvoicingCreate a Stripe invoiceStripe emails it and collects payment. IMP updates when it is paid.
  4. ManualMark it sentSend it however you like: PDF, email, or mail.
Invoice delivery settings: IMP built-in, QuickBooks Online, Stripe Invoicing, or manual, with the QuickBooks Online connection below
Invoice delivery, in Settings

A month of invoices in one go

Pick a pay period or a month and IMP creates invoices by account. Jobs with a $0 charge stay out unless you include them.

The Invoices page header with Sync QBO Payments and Generate Invoice
Invoice list filtered by All, Draft, Sent, Overdue, and Paid, with one sent and one paid invoice
DraftSentOverduePaid

Billing questions

Something else? Bring it to the demo.

Where do prices come from?

Rate cards. IMP checks the client's card for the job's language, then the client's card for all languages, then your agency card for the language, then your agency card for all languages.

What if there's no rate card?

Then the job has no charge, so set an agency default for each language you book.

How is after-hours time billed?

Only the minutes outside your business hours get the after-hours rate. A flat after-hours fee applies in full when any minutes fall outside.

Which holidays count?

The eleven federal holidays are built in. Choose which ones you observe and add your own.

Can each client have its own rates?

Yes. Give an account its own rate card, for one language or for all, and it overrides your defaults.

How do invoices reach clients?

Four ways: email from IMP with payment in the client portal, QuickBooks Online, Stripe Invoicing, or mark it sent and deliver it yourself.

Can I invoice a whole month at once?

Yes. Pick a pay period or a month and IMP creates invoices by account. Jobs with a $0 charge stay out unless you include them.

Do payments sync back?

With QuickBooks Online, payment status syncs back to IMP. With Stripe Invoicing, IMP updates when the invoice is paid.

Works with

Payments

Clients pay by card through your own Stripe account or the client portal.

Read more

Reports and analytics

Summary, usage, payroll, monthly overview, and language demand.

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Job broadcasting

See each interpreter's rate before you send the offer.

Read more

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

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