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All of IMP

Security and access

Each agency's data is kept separate, each person sees only what their role allows, and data is encrypted in transit and at rest.

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Who sees what

Each person signs in with their own login, and their role decides what they can see.

WhoJobsClient accountsPay statements
Your teamAgency AdminAllAllAll
InterpretersInterpreterJobs they're offered or assignedAccounts on those jobsTheir own, once sent
ClientsAccount Admin, Requestor, Limited RequestorTheir own account onlyTheir own account onlyNo access
Other agencies on IMPNo accessNo accessNo access

Protected on the way, and where it's kept

Connections are encrypted, stored data is encrypted, and backups run automatically.

Encrypted in transit and at rest

Data is encrypted between your device and IMP, and where it's stored.

Automatic backups

Backups run on their own, without anyone remembering to start them.

Card numbers stay with Stripe

Card payments are handled by Stripe. IMP doesn't store card numbers.

An activity log, with who and when

The Log tab records job changes, invoices, pay statements, support sessions, and overflow changes.

The Log tab with VRI/OPI Calls, Invoices, and Other Activity, showing an invoice generated by the system
  1. 9:02 AMJob TIA-J512 confirmedNadia Brooks
  2. 9:15 AMInvoice INV-00002 generatedSystem
  3. 10:40 AMPay statements sent for Sep 13 to 27Nadia Brooks
  4. 11:05 AMOverflow coverage turned onNadia Brooks
  5. 1:30 PMSupport session opened, read-onlyIMP support

Example log

When IMP support helps

To help with setup or a problem, IMP support can open a support session into your agency. Each session is read-only or full access, ends on its own after 60 minutes, and is logged. You can ask us for that record.

Privacy in the details

Small decisions across IMP that keep client information where it belongs.

  • Notifications leave out the clientJob offers pushed to an interpreter's phone don't include the client's name.
  • Overflow stays anonymousInterpreters answering an overflow call aren't told which agency it came from.
  • Hospital callbacks carry no namesOvernight dispatch gives the unit the arrival time, with no names or numbers.
  • Credentials are set by your teamInterpreters can't edit their own languages or credentials.
  • AI drafts wait for a personJobs drafted by AI Intake or the AI Receptionist are reviewed before they go out.
  • Separate loginsYour team, interpreters, and clients each sign in to their own view.

More on how IMP handles data is in the privacy policy.

Security questions

Something else? Bring it to the demo.

Is our data separate from other agencies?

Yes. Each agency's data is kept separate, and another agency on IMP can't see yours.

Who can see client information?

Your team sees your agency's data. Clients see only their own account. Interpreters see the jobs they're offered or assigned, and the accounts on them.

Is data encrypted?

Yes, in transit and at rest.

Are there backups?

Yes. Backups run automatically.

Where is data stored?

In the United States.

Does IMP store card numbers?

No. Card payments are handled by Stripe.

Can IMP support see our data?

Only in a support session: read-only or full access, ending on its own after 60 minutes, and logged. You can ask us for that record.

What does the activity log record?

Job changes, invoices, pay statements, support sessions, and overflow changes, with who did it and when.

Works with

Interpreter management

Credentials and languages that only your team can change.

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Reports and analytics

The dashboard, five reports, and the activity log.

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Payments

Card payments handled by your own Stripe account.

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Bring a real request to the demo

We'll book it in IMP with you, start to finish.

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