Scheduling, dispatch, billing, and payments in one system, built for interpreting.
However your agency works: by setting, by service, or by the languages you cover.
When a live video or phone call rings past the delay you set, the IMP Interpreter Network is offered it too. Your team still gets it first, and the first to accept takes it.
An example call. Your delay here is 15 seconds.
Your interpreters are offered each call right away. If nobody has answered by your delay, the IMP Interpreter Network is offered it as well, and whoever accepts first takes it.
Your team has 15 seconds on its own. After that, the network is offered the call too.
Any delay from 5 to 120 seconds. The default is 15.
If a call's language or type isn't covered, it simply stays with your team.
| Language | Video | Phone |
|---|---|---|
| American Sign LanguageASL stays on video | Covered | Not covered |
| Spanish | Covered | Covered |
| French | Covered | Covered |
| Other spoken languagesAdded when interpreters are available | In writing | In writing |
| AI Translator callsThey don't use overflow | Not covered | Not covered |
Overflow stays in the background. The call looks the same to everyone on it.
A connected interpreter. The caller isn't told the call went to overflow.
The service and language, the same as any call. They aren't told which agency it came from.
The call in IMP, and overflow minutes as their own line on your bill.
The three pictures above are examples.
An overflow call bills its minutes on top of your usual per-minute call charge. The overflow rate depends on the language and is locked when the call comes in. We'll go over rates in the demo.
Example: a 20-minute Spanish video call covered by the network bills 20 call minutes and 20 overflow minutes.
Settings, Call Rates
Example settings
Something else? Bring it to the demo.
Yes. They're offered it right away and can still take it after your delay. Whoever accepts first takes it.
Live video and phone calls. Scheduled jobs go out through your own broadcasting, and AI Translator calls don't use overflow.
ASL on video, and Spanish and French on video and phone. Other spoken languages can be added in writing when interpreters are available.
Yes. Anywhere from 5 to 120 seconds. The default is 15.
No. The caller isn't told the call went to overflow, and the interpreter isn't told which agency it came from.
Per minute, on top of your usual per-minute call charge. The overflow rate depends on the language and is locked when the call comes in. We'll go over rates in the demo.
Your overflow settings show a warning, and calls stay with your own team.
In Settings, under Call Rates. You set it on or off and choose the delay.
We'll book it in IMP with you, start to finish.