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AI Translator

AI interpreting for routine spoken-language calls, started from VRI/OPI Call in IMP and billed per minute on either plan.

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AI
AI Translator callEnglish and Spanish
3:12
Front desk, EnglishHi, this is Clearwater Family Health. We're calling to confirm your appointment tomorrow at 10.
Heard in SpanishHola, le llamamos de Clearwater Family Health para confirmar su cita de mañana a las 10.
Patient, SpanishSí, allí estaré. ¿Tengo que llevar algo?
Heard in EnglishYes, I'll be there. Do I need to bring anything?
Front desk, EnglishJust your insurance card.
Heard in SpanishSolo su tarjeta del seguro.
Billed per minute

An example call. The bubbles show what each person hears.

Built for routine calls

AI Translator handles everyday spoken-language conversations. When a conversation needs a qualified interpreter, start a video or phone call with one of your interpreters instead.

AI Translator

Routine spoken-language calls

  • Confirming or moving an appointment
  • Quick questions and directions
  • Billed per minute, on either plan
Your interpreters

Calls that need a qualified interpreter

  • Medical, legal, and other high-stakes conversations
  • ASL, CDI, CART, and TypeWell requests
  • Video or phone, placed through IMP

The examples in each list are suggestions. Your agency decides when to use which.

Spoken languages only

IMP won't put an ASL, CDI, CART, or TypeWell request on an AI Translator call or any other audio-only call. Those stay on video with a person.

AI Translator
Spoken languages
Kept off AI calls
Not allowed:ASLCDICARTTypeWell
Overflow
Not used on AI calls

Start it from VRI/OPI Call

The same button your team uses for video and phone interpreting. Pick the AI option, and the call is billed per minute like any other call placed through IMP.

  1. 1

    Open VRI/OPI Call at the top of IMP.

  2. 2

    Choose AI OPI, the machine translation option, for a spoken-language call.

  3. 3

    Talk. Each side hears the other in their own language.

The top of IMP with the New button, the support button, and VRI/OPI Call
1
The Place a call window: call types OPI, VRI, and AI OPI, a language search, American Sign Language selected, a category, Start Video Call, and a mic, camera, and speaker test2

The VRI/OPI Call button and the Place a call window in IMP

AI Translator questions

Something else? Bring it to the demo.

Which calls can use it?

Spoken-language calls. IMP won't put an ASL, CDI, CART, or TypeWell request on an AI Translator call.

How is it billed?

Per minute, on either plan. We'll go over rates in the demo.

Is it part of Premium?

No. It works on either plan and is billed per minute.

Does overflow apply to AI Translator calls?

No. Overflow covers video and phone calls answered by interpreters.

Where do I start a call?

From VRI/OPI Call at the top of IMP.

Works with

Overflow coverage

Video and phone calls offered to the IMP Interpreter Network after your delay.

Read more

AI Receptionist

Your phone line answered day and night, with drafts for your team.

Read more

Invoicing and billing

Rate cards, invoices, and how calls show up on your bill.

Read more

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demoSee pricing