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AI in IMP

AI that works for your team

AI Intake and the AI Receptionist draft jobs for your review. AI Support answers clients and interpreters, and AI OPI handles routine spoken-language calls.

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AI features

AI Translator AI SupportPREMIUM AI ReceptionistPREMIUM AI IntakePREMIUM Plans & pricing →

Roles and access

A login for everyone on the job

Your team, your interpreters, and your clients each see only what their role allows.

All roles

Who uses IMP

For your team For interpreters For clients

Roles in IMP

Agency Admin Interpreter Account Admin Requestor Limited Requestor All roles →

Resources

Learn IMP your way

Help videos, the blog, the changelog, and a glossary of interpreting terms.

All resources

Learn

Help videos Interpreting Glossary Blog Changelog Security & compliance All resources →

For Interpreters

For Interpreters Get the app

Need an interpreter?Book directly with our agency, FIA ↗

Pricing About

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The Platform

Everything your agency runs on

Scheduling, dispatch, billing, and payments in one system, built for interpreting.

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Operations

Interpreter Management Job Broadcasting Overflow Coverage Scheduling & Calendar AI Translator

Billing & Insight

Invoicing & Billing Payments Reports & Analytics

Configure

Custom Fields Email Notifications Security & Access

Who uses it

For your team For interpreters For clients All roles →

PremiumAI Receptionist AI Intake AI Support +$99/mo →

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Solutions

Built for your corner of interpreting

However your agency works: by setting, by service, or by the languages you cover.

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By Industry

Healthcare Legal Education Government Insurance Business All industries →

By Use Case

Agency Management Remote Interpreting On-Site Interpreting Interpreter Payroll Switching to IMP

By Language

Spanish ASL Mandarin Arabic French Korean All languages →

Industries

For agencies that serve government

State, county, and federal agencies book interpreters for public meetings, hearings, and social services. IMP keeps each department's requests, rates, and invoices in order.

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Public meetingCounty Council, Tue 7:00 PMCounty Office Building, Room 100

ASL, team of twoAlicia Tran and Chris Anand
Confirmed
SpanishDaniel Vega
Confirmed
CARTCaptioner
Confirmed

Fully staffed

An example meeting, staffed as three jobs

Every kind of public request

Public meetings and hearings

Long sessions as team jobs, with ASL, spoken languages, and CART booked side by side.

Social services

Recurring appointments for caseworkers and benefits offices, onsite or remote.

Health departments

Clinics and outreach, with interpreters cleared for medical work.

Calls from the front counter

Video and phone interpreting through IMP when a visitor needs help right away.

An account for each department

Set up each department or office as its own account, with its own rate card, its own users, and custom fields for what the contract asks for, like a program or a purchase order number.

Invoices by account, generated for a whole month at once
Download each invoice as a PDF, or mark it sent and deliver it the way the agency requires
Send through QuickBooks Online or Stripe when that fits

AccountsExample

Department of Social Services$62.00/hr ASLPO 24-118

County Health Department$65.00/hr ASLProgram: WIC

County Council$70.00/hr ASLPO 24-131

Clearances on the profile

Each language pair carries the settings an interpreter is cleared for, including Government. Add custom fields to interpreter profiles for what your contracts require, like a background check date.

GovernmentSocial servicesLegalCourtMedicalCommunity

Your team sets languages, credentials, and clearances. Interpreters can't change them.

Settings, Custom Fields: add custom fields to job creation, accounts, or interpreter profiles — Custom fields for jobs, accounts, and interpreter profiles

The Place a call window: call types OPI, VRI, and AI OPI, a language search, American Sign Language selected, a category, Start Video Call, and a mic, camera, and speaker test

When a visitor needs help now

Staff at a front counter or a caseworker's desk can start a video or phone call from IMP: pick VRI or OPI, choose the language, and start.

ASL and CART are offered on video only
Overflow coverage can offer a live call to the IMP Interpreter Network after a delay you set: ASL on video, Spanish and French on video and phone
Calls are billed per minute

A record of the work

Each job keeps its own record: interpreters, activity, billing, files, and notes. Reports cover any date range.

Language Demand shows which languages were requested
VRI/OPI Usage shows call minutes
The activity log records job changes, with who did it and when

A confirmed ASL onsite job with tabs for Overview, Interpreters, Activity, Billing, Files, and Notes — A job's record, with its tabs

Government questions

Something else? Bring it to the demo.

Which languages does IMP handle?

Spoken and signed languages, onsite and remote. ASL, CDI, CART, and TypeWell stay on video or onsite, never on audio-only calls.

Does it handle onsite, video, and phone interpreting?

Yes. Book onsite interpreters, and start VRI and OPI calls from IMP.

Can it cover several departments or sites?

Yes. Set up each department or office as its own account, with its own rate card, users, and invoices.

How are requests and coverage tracked?

Each job keeps a record of its interpreters, activity, and billing. Reports show language demand and call usage for any date range, and the activity log records job changes.

Can we track background checks?

Yes. Add a custom field to interpreter profiles, like a background check date.

What if no interpreter is available for a live call?

Overflow coverage can offer the call to the IMP Interpreter Network after your delay: ASL on video, Spanish and French on video and phone.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.