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AI Receptionist

It answers your agency's phone line, day and night. It talks with callers, drafts jobs for your team to approve, and texts staff when a call is urgent.

Part of Premium, $99 a month
Book a demoSee pricing
Call in progressYour agency's line
AI ReceptionistThanks for calling Thornbury Interpreting Agency. This is the AI assistant. How can I help you?
CallerHi, this is Lakeside Pediatrics. We need an ASL interpreter Thursday at 2 for a checkup.
AI ReceptionistI can help with that. What's the address for the appointment?
CallerOur office on Elm Street, suite 210.
AI ReceptionistGot it. I've sent this to the scheduling team to confirm.
Draft jobWaiting for review
Account
Lakeside Pediatrics
Language
American Sign Language
When
Thursday, 2:00 PM
Where
Elm Street, suite 210
Call summary texted to your staff

An example call

What happens on a call

The receptionist handles the conversation. Your team decides what gets booked.

  1. The call comes inThe AI answers with your greeting, day and night.
  2. It talks with the callerIt asks for what scheduling needs: the language, the date and time, and where.
  3. A draft job waitsYour team reviews it before it goes out to interpreters.
  4. A summary is textedAfter the call, a short summary goes to the number you choose.

Urgent call? IMP texts your staff so someone can step in, with the details already written down.

Your line, your rules

Everything lives on the AI Phone tab in IMP. Changes take effect on the next call.

  1. 1

    On or off. When it's off, callers hear a short notice and your fallback number.

  2. 2

    Your greeting. Write your own, or leave it blank for a default greeting with your agency name.

  3. 3

    Call summaries. A short summary is texted to the number you choose after every call.

123

Overnight dispatch for hospital calls

During the hours you set, a hospital calls your line and gives its PIN. The AI finds an interpreter, your on-call first and then a backup, and calls the unit back with the arrival time.

  1. 2:14 AM
    A hospital unit calls your lineThe AI asks for the PIN and checks it.
  2. 2:15 AM
    It takes the requestThe language, the unit's callback number, and when.
  3. 2:16 AM
    It texts your on-call interpreterThen waits 2 minutes for YES or NO.
  4. 2:18 AM
    No reply, so it calls themAnd waits 3 minutes.
  5. 2:19 AM
    YES, 25 minutesA YES with an arrival time ends the chain. A NO moves to the backup.
  6. 2:20 AM
    The AI calls the unit backIt gives the arrival time, with no names or numbers.
  7. 2:20 AM
    Your team gets the updateEscalation numbers are texted at every step: accepted, declined, nobody reached, callback delivered.

An example night. If nobody is reached, your team is texted and the unit is told a scheduler will call.

The overnight dispatch flow: hospital calls, PIN checked, request taken, text and call the on-call interpreter, text and call the backup, escalate
How overnight dispatch works, from the AI Phone tab
Dispatch settings: dispatch hours, all day on weekends, escalation numbers, and force dispatch on until a set time
Dispatch hours, weekends, and escalation numbers
PIN accounts: each hospital or clinic with its PIN, on-call number, and backup number
A PIN, on-call number, and backup for each hospital or clinic

AI Receptionist questions

Something else? Bring it to the demo.

Does it book jobs on its own?

No. It drafts the job, and your team reviews it before it goes out to interpreters.

What happens with urgent calls?

IMP texts your staff so someone can step in, with the details already written down.

Can we turn it off?

Yes. When it's off, callers hear a short notice and your fallback number, then the call ends.

Can we change the greeting?

Yes. Write your own, or leave it blank to use a default greeting with your agency name.

Do we get a record of each call?

A short summary is texted to the number you choose after every call.

When does overnight dispatch run?

During the hours you set, with an option for all day on weekends. You can also force it on until a set time.

What does the hospital unit hear?

The interpreter's arrival time, with no names or numbers. If nobody is reached, the unit is told a scheduler will call.

Which plan includes it?

Premium, $99 a month added to Standard. It comes with its own phone line.

Works with

AI Intake

Paste a request or upload a document and get a draft job to review.

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Job broadcasting

Send the reviewed job to the interpreters who qualify.

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Scheduling and calendar

Recurring series, team jobs, and calendars that stay in sync.

Read more

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demoSee pricing