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Software for interpreting agencies, built by one.

IMP handles requests, broadcasting, confirmations, invoices, and interpreter pay. It's built by Frederick Interpreting Agency, a Deaf-owned agency that knows the work from every side.

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  • Unlimited interpreters
  • iOS and Android apps
  • Free migration on annual plans
The IMP dashboard in the demo agency: today's jobs, the week and month, and queues for jobs to confirm, broadcast, and follow up

How a request moves through IMP

Follow one school request, step by step.

  1. Step 1

    A request comes in

    Needs broadcast

    A school needs an ASL team for Thursday's IEP meeting. Enter it in a few fields, or let AI Intake draft it from the school's email. It lands in the dashboard queue.

    Dashboard queues: 1 pending confirmation, 5 needing broadcast, 3 awaiting response, 1 in progress
  2. Step 2

    Broadcast to qualified interpreters

    Awaiting response

    IMP lists the interpreters who qualify, with availability, credentials, rate, and distance. Anyone already booked or marked unavailable is left off.

    Broadcast list of qualified ASL interpreters with availability, credentials, rate, and distance
  3. Step 3

    Confirm the team

    Confirmed

    Two interpreters accept. The scheduler confirms them, and each one gets the full details and a reminder about two hours before.

    Selecting the interpreter to confirm for the job
  4. Step 4

    Invoice the account

    Invoiced

    Your rate card prices each job, including minimums and rush rates. Invoices go out by account, clients pay by card through your Stripe, and invoices sync to QuickBooks.

    Invoice list with one sent invoice and one paid invoice
  5. Step 5

    Pay the interpreters

    Statements sent

    Pay periods follow your payroll calendar. Interpreters see their statements in the app, and your bookkeeper exports the period for QuickBooks.

    Interpreter pay periods with paydays, interpreter counts, jobs, and totals

Everyone on the job gets their own login

Requests, job offers, and invoices move between your clients, your team, and your interpreters. Each of them works in their own view.

Clients send requests to your team. Your team sends job offers to interpreters, and interpreters accept. Your team sends confirmed jobs and invoices back to clients.

Clients

Web

Request interpreters, follow their appointments, and leave notes for your team. An Account Admin can approve requests from their own staff.

Account AdminRequestorLimited Requestor

Your team

Web, iOS, and Android

Book, broadcast, and confirm jobs. Send invoices, close pay periods, and see job changes in the activity log.

Agency Admin

Interpreters

iOS, Android, and web

Get job offers as notifications and accept in the app. Keep their schedule, availability, and pay statements there, and add confirmed jobs to Google Calendar.

Interpreter

Details that come from running an agency

Built from years of booking interpreters at FIA.

Credentials drive the broadcast

Each profile holds an interpreter's credentials, like NIC or BEI, the call types they take, and the settings they're cleared for, like medical or education. Broadcasts start with the interpreters who qualify.

An interpreter's permissions: phone, video, and onsite call types, and English to ASL cleared for medical and education settings

ASL stays on video

IMP won't put an ASL, CDI, CART, or TypeWell request on an audio-only call.

Video call
Allowed:ASLCDICARTTypeWell
Phone or AI Translator call
Not allowed:ASLCDICARTTypeWell

You control what interpreters see

Choose which details show on a broadcast. Confirmed interpreters see the rest.

On a broadcast, for example
  • Job description
  • Client name
  • Full address
  • Contact person
  • Pay rate
After confirmation
  • All of it

See who's free first

Check a date and time, and IMP shows which interpreters are open before you broadcast.

Availability check for September 18, 9:30 to 11:00 AM: two of three interpreters free

Overflow for live calls

Turn it on, and a video or phone call that rings past your delay is offered to the IMP Interpreter Network too, in ASL, Spanish, and French. You set the delay, from 5 to 120 seconds.

The call ringsYour delay, 15 seconds by defaultFirst accept takes it

Teams stay together

Team jobs keep both interpreters on one appointment.

IEP meetingThu, Oct 8, 1:00 to 2:30 PM
Alicia TranChris Anand

A look inside IMP

More real screens from the demo agency.

  • Create Appointment form on the Schedule step: date, start and end time, and duration
    Scheduling a new appointment
  • A list of client accounts in the demo agency
    Client accounts
  • Automation settings in IMP
    Automation settings
  • The IMP support assistant open beside the dashboard
    The support assistant inside IMP
  • The overnight dispatch flow: a hospital calls, the AI checks the PIN and takes the request, then texts and calls the on-call interpreter and a backup. A yes with an arrival time sends the AI back to the unit with the ETA, and your team is texted.
    Overnight dispatch by the AI Receptionist
  • A month calendar of confirmed interpreter bookings in the availability checker
    Availability calendar

Premium adds AI to the front desk

$99 a month, added to Standard.

  • AI Intake

    Paste a request or upload a document. IMP drafts the job and marks what it read, and a scheduler reviews it before it goes out.

  • AI Receptionist

    Answers calls on its own phone line, day and night. It talks with callers, drafts jobs for your team to approve, and texts staff when a call is urgent. Overnight, it can dispatch hospital calls: it checks the caller's PIN, texts and calls your on-call interpreter and a backup, and calls the unit back with the arrival time.

  • AI Support

    Drafts replies to client tickets for your team to approve. Chat answers go straight to the person asking.

From: Special Education Office
Subject: Interpreter for an IEP meeting, Thursday

Hello, we need an ASL interpreter for an IEP meeting on Thursday, October 8, 1:00 to 2:30 PM, in Room 114, Main Building. The parent is Deaf. Please confirm by Tuesday.

Draft jobWaiting for review
Account
Special Education Office
Language
American Sign Language
When
Thu, Oct 8, 1:00 to 2:30 PM
Where
Room 114, Main Building
Notes
Parent is Deaf. Confirm by Tuesday.

An example request, and the draft AI Intake makes from it.

Your books stay where they are

Send invoices from IMP, QuickBooks Online, or Stripe. Clients pay by card through your own Stripe account, and each pay period exports to a spreadsheet for QuickBooks.

  • Google Calendar and iCal for interpreter schedules
  • Email, text, and push notifications
  • The IMP app for iOS and Android
  1. Send the invoiceFrom IMP, QuickBooks Online, or Stripe
  2. The client paysIn the client portal, or through QuickBooks or Stripe
  3. IMP updates the statusPayment status comes back to IMP
Invoice settings: deliver invoices through IMP, QuickBooks Online, Stripe Invoicing, or manually, with a QuickBooks Online connection

Pricing in plain numbers

One plan with unlimited interpreters, and one add-on.

Standard
$199a month

Billed annually at $2,388 a year. Or $299 billed monthly.

  • Unlimited interpreters and accounts
  • 250 jobs a month, then 25¢ a job
  • Requests, broadcasting, invoicing, and interpreter pay
  • Client portal, plus iOS and Android apps
  • Free migration with annual billing
Book a demo
Premium
$99a month, added to Standard
  • The AI Receptionist, on its own phone line
  • AI Intake, which drafts jobs from requests for a scheduler to review
  • AI Support, which drafts replies to client tickets for approval
What Premium adds

Calls placed through IMP bill per minute on either plan: video, phone, and AI Translator.

See pricing detailsHow rate cards, rush, and after-hours charges work

Built by Frederick Interpreting Agency

FIA is a Deaf-owned interpreting agency. Since 2017 we've provided interpreters for community organizations, nonprofits, state, county, and federal agencies, hospitals, medical practices, and dental offices.

Most software for this work is built by people outside the field, and it misses what scheduling teams need every day. Interpreting moves fast, so we built IMP from scratch and change it as soon as the work changes.

About FIA and IMP
FIA Deaf and hard of hearing people ASL and spoken-language interpreters Hospitals, nonprofits, and government agencies The schedulers in between
  • Deaf and hard of hearing people
  • ASL and spoken-language interpreters
  • Hospitals, nonprofits, and government agencies
  • The schedulers in between

Questions agencies ask

Something else on your mind? Bring it to the demo.

Do you charge per interpreter?

No. Every plan includes unlimited interpreters and accounts. Standard is $199 a month billed annually, or $299 billed monthly.

Does IMP handle spoken languages as well as ASL?

Yes. IMP books ASL and spoken-language interpreters, onsite and remote. AI Translator covers spoken languages only, and IMP won't put an ASL, CDI, CART, or TypeWell request on an audio-only call.

Can clients request interpreters themselves?

Yes. Clients get their own logins to request interpreters and follow their appointments, and an Account Admin can approve requests from their own staff.

What do interpreters need?

The IMP app for iOS or Android, or a web browser. Job offers arrive as notifications, and confirmed jobs can go to their Google Calendar.

Can we keep QuickBooks and Stripe?

Yes. Invoices can go out through QuickBooks Online or Stripe, and clients pay by card through your own Stripe account.

How do calls work?

Video and phone calls run inside IMP and bill per minute on either plan. If you turn on overflow, a call that rings past your delay is also offered to the IMP Interpreter Network, in ASL on video, and in Spanish and French on video or phone.

How is our data protected?

Connections and storage are encrypted, each agency's data is kept separate, and the activity log records job changes, invoices, and pay statements. Read about security.

How do we switch?

Migration is free with annual billing. Bring a real request to the demo, and we'll show you how your jobs, interpreters, and rates move over.

How do we learn it?

Every part of IMP has a short video in the help library, and the support assistant inside IMP answers questions day and night. Open the help library.

Bring a real request to the demo

We'll book it in IMP with you, start to finish.

Book a demo Watch the 60-second tour
Need an interpreter? Book with FIA

How IMP works, in 60 seconds

Read the text in this video
  1. Built by Frederick Interpreting Agency. A Deaf-owned interpreting agency, in business since 2017.
  2. We see interpreting from every side: Deaf and hard of hearing people, ASL and spoken-language interpreters, hospitals, nonprofits, and government agencies, and the schedulers in between.
  3. So we built IMP around all of it.
  4. Your day starts with what needs you: jobs to confirm and jobs to broadcast.
  5. A request comes in. Enter it yourself, or let IMP draft it from an email.
  6. Broadcast it. Qualified interpreters get the offer on their phones.
  7. Confirm who accepted, or assign someone directly.
  8. When the job ends, your rate card does the math.
  9. Invoices go out by account.
  10. Pay statements follow your payroll calendar.
  11. IMP won't put an ASL request on an audio-only call.
  12. IMP, the Interpretation Management Platform. Built by Frederick Interpreting Agency.