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For agencies that serve healthcare

Hospitals, clinics, and dental offices need an interpreter cleared for medical work, often on short notice. IMP helps your agency deliver, day and night.

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Overnight dispatchClearwater Family Health
  1. 2:14 AM
    Call from the emergency departmentThe nurse enters the hospital's PIN.
  2. 2:15 AM
    On-call interpreter texted, then calledTwo minutes to answer before the backup gets the call.
  3. 2:17 AM
    Reply: YES 30The interpreter can be there in 30 minutes. The chain stops.
  4. 2:18 AM
    The unit gets a call back"An interpreter will arrive in about 30 minutes." No names are given.
Your escalation contacts get each update

An example night. Overnight dispatch is part of the AI Receptionist, in Premium.

Cleared for medical work

Each language pair on an interpreter's profile carries the settings they're cleared for. A medical job only goes to interpreters cleared for medical work, with the credentials the job needs.

MedicalMental healthEmergency servicesSocial servicesInsuranceCommunity

Credentials like NIC, CDI, and BEI I to V sit on the same profile. Your team sets them, and interpreters can't change them.

An interpreter's permissions: delivery types, and English to ASL cleared for medical and education
Cleared settings on an interpreter's profile

Covered after the office closes

Hospitals call your line at any hour. The AI Receptionist checks the hospital's PIN, works your on-call chain by text and phone, and calls the unit back with an arrival time.

  • A PIN for each hospital, so only real units can dispatch
  • On-call first, then a backup, on the timing you set
  • Escalation contacts get each update by text
How overnight dispatch works
Overnight dispatch settings: the on-call chain with wait times and escalation
Overnight dispatch, in IMP

Video that works for the patient

IMP places VRI and OPI calls, and keeps ASL requests on video. Whether a call works for a Deaf patient also depends on the setup at the bedside.

What the ADA asks of VRI

The ADA rules for video remote interpreting (28 CFR 35.160(d) and 36.303(f)) call for real-time, full-motion video, a picture large enough to show the interpreter's face, arms, hands, and fingers, clear audio, and staff trained to set it up quickly.

The NAD and Deaf Seniors of America's minimum standards for VRI in medical settings treat VRI as a fallback when a qualified onsite interpreter isn't available.

When your interpreters are busy, overflow coverage can offer live calls to the IMP Interpreter Network: ASL on video, Spanish and French on video and phone.

The Place a call window: call types OPI, VRI, and AI OPI, a language search, American Sign Language selected, a category, Start Video Call, and a mic, camera, and speaker test

Placing a video call in IMP

Pick VRI, choose the language, and start the call. ASL is offered on video calls only, and staff can test the mic, camera, and speaker before they start.

The video frame is an illustration. The requirements come from the ADA rules cited above.

Standing appointments, and long ones

Recurring series

Weekly therapy or regular follow-ups repeat on a schedule, ending on a date or after a number of visits. IMP creates each job.

Mon Oct 5Mon Oct 12Mon Oct 19Mon Oct 26Mon Nov 2

Team jobs

Two or more interpreters on one appointment, for long procedures and complex visits.

ATCASurgery consult, ASL

Examples

The hospital's own portal

Hospital staff request interpreters in their own portal, and see only their own account.

  • Requests from Limited Requestors wait for the hospital's Account Admin to approve them
  • Custom fields for the details each hospital needs, like a department
  • Invoices by account, paid by card in the portal when sent from IMP
For clients

Privacy in the details

  • Job offers pushed to interpreters leave out the client's name.
  • Overnight callbacks to the unit carry no names or numbers.
  • Offers show only the details you choose until an interpreter is confirmed.
  • Client roles see only their own account.

Healthcare questions

Something else? Bring it to the demo.

Can IMP handle on-demand medical interpreting?

Yes. Place VRI and OPI calls through IMP, and schedule onsite interpreters for appointments.

How do you make sure interpreters are qualified for medical work?

Each language pair on a profile carries the settings the interpreter is cleared for, like Medical. Medical jobs go only to interpreters cleared for it, with the credentials the job needs.

Does it handle sign language and spoken languages?

Yes. IMP handles both, onsite and remote, and keeps ASL, CDI, CART, and TypeWell requests off audio-only calls.

Can hospitals reach us overnight?

Yes, with the AI Receptionist in Premium. Overnight dispatch checks each hospital's PIN, works your on-call chain, and calls the unit back with an arrival time.

How is patient information handled?

Client roles see only their own account, offers show only the details you choose until an interpreter is confirmed, and job notifications leave out the client name.

What if our interpreters are busy?

Overflow coverage can offer live calls to the IMP Interpreter Network after a delay you set: ASL on video, Spanish and French on video and phone.

Works with

AI Receptionist

Overnight dispatch, PINs, and the on-call chain.

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Interpreter management

Credentials and the settings each interpreter is cleared for.

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Overflow coverage

Live calls offered to the IMP Interpreter Network after your delay.

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Bring a real request to the demo

We'll book it in IMP with you, start to finish.

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